1. Home
  2. FAQ
Help Center

1xbest FAQ – Answers to All Your Questions

From registration and betting to payments and bonuses — find clear answers to all your questions in our FAQ section.

50+
FAQ
8
Category
24/7
Live Support
in Bengali
Full Support

What We Offer at 1xbest

A quick look at our platform's best features

Sports Betting
Bet live on 500+ events including cricket, football, tennis, and more. Enjoy real-time odds and in-play betting.
Fast Payments
Instant deposits and withdrawals via Mobile Pay, Nagad, and Rocket. Minimum transaction starts from just ৳200.
Bonuses & Promotions
Welcome bonuses, cashback, free bets, and daily offers. Earn special rewards through Loyalty Points.
Mobile App
Bet from anywhere using the Android and iOS apps. Enjoy a clean interface, fast loading, and push notifications.
Secure Account
Your account is fully protected with 256-bit SSL encryption, two-factor authentication, and KYC verification.
24/7 Support in Bengali
Chat with us in Bengali via live chat or email for fast solutions to any issue.

Frequently Asked Questions (FAQ)

Below you'll find answers to the questions our 1xbest users ask most every day. From registration and betting to payments, bonuses, the app, and account security — it's all covered here. If you still can't find what you're looking for, our 24/7 support team is always ready to help.

No results found. Try searching with different keywords.
Account & Registration

on the registration page Go to the page and enter your email address or mobile number. Then set a password, agree to the terms and conditions, and submit. The whole process takes just 2 minutes. Your account will be active immediately after registration.

To register, you need an active email address or mobile number and a strong password. KYC verification using your National ID (NID) will be required when you make a withdrawal. For betting, registration alone is enough to get started.

Each person may only open one account. Attempting to create multiple accounts may result in all accounts being suspended and balances forfeited.
Warning

Multiple accounts are a violation of our terms. If suspicious activity is detected, we are required to take action.

KYC verification typically takes 24 to 72 hours. Submitting clear, accurate documents can speed up the process. Please provide clear photos of both sides of your National ID card or passport.

on the login page Click the "Forgot Password?" link and enter your registered email address or mobile number — a reset link will be sent to you. The link remains active for 30 minutes.
Betting FAQs

You can bet on 500+ sports events including cricket, football, tennis, badminton, volleyball, basketball, hockey, and e-sports. Special markets are available for Bangladesh and India cricket matches.

In live betting, odds shift in real time as the match progresses. You can place a bet at any moment. on the match odds page Go to view live events and place bets on your preferred markets.

The minimum bet on most markets starts at ৳20, though this may vary by market and event. Maximum bet limits depend on the event and odds.

Once a match ends and the result is confirmed, your winnings are automatically credited to your account balance. Settlement usually happens within 30 minutes of the final whistle.

Once a bet is confirmed, it generally cannot be cancelled. However, some events offer a Cash Out option, which lets you withdraw part or all of your stake while the match is still in progress.
Payments & Transactions

All popular payment methods in Bangladesh are supported: Mobile Pay, Nagad, Rocket, Upay, SureCash and bank transfer. on the financial transactions page View details.

The minimum deposit is ৳200 (BDT). This may vary slightly depending on the payment method. There is no maximum deposit limit.

Most withdrawals are processed within 15 minutes to 24 hours. First-time withdrawals may take longer if KYC verification is pending. Verified accounts are typically processed within 15 minutes.

If a deposit fails, first check your bank or mobile banking app to see whether the amount was deducted. If it was, contact us at support@1xbest.click with your transaction ID. Issues are typically resolved within 24 hours.

The minimum withdrawal amount is ৳500 (BDT). Your account must have completed KYC verification before you can withdraw.
Bonuses & Promotions

New members receive a welcome bonus on their first deposit. Register, make your first deposit and the bonus will be automatically credited to your account. For full bonus terms and conditions, on the Promotions Page. View.

Every bonus comes with specific wagering requirements. For example, you may need to wager 5x the bonus amount before making a withdrawal. Full terms on the Promotions Page. and in the terms and conditions Full details are provided.

1xbest offers a weekly cashback program. Bet a qualifying amount and receive a percentage of that week's losses back as cashback. To see the latest offers, Promotions Page Visit us.

Yes, you can win real money with free bets. However, the original stake is not included in the payout — only the profit is credited to your real balance. See the promotions page for full terms.
Mobile App

The app is available for both Android and iOS. on the app page to get the download link. On Android, you'll need to download the APK directly since betting apps are restricted on Google Play.

To install the APK on Android, go to Settings → Security → Unknown Sources and enable it. Then tap the downloaded APK file to install. If you run into issues, on the app page View the full guide.
Tip

For security, disable Unknown Sources again after installation.

Yes, the app includes every feature available on the website — live betting, casino, deposits, withdrawals, and bonuses. It also offers the added convenience of biometric login and push notifications.
Security & Privacy

Yes, 1xbest uses 256-bit SSL encryption to keep all your data secure. Your personal and financial information is never shared with third parties. Learn more Privacy Policy View on the page.

Log In, then go to Account Settings and activate 2FA from the Security section. An OTP will be sent to your mobile at every login. This is the strongest protection available for your account.

Change your password immediately and enable 2FA. Then report the issue to support@1xbest.click. Our security team will review your account and take the necessary action.
Support & Contact

You can reach us in three ways: (1) click the Live Chat button on the website, (2) send an email to support@1xbest.click, or (3) open a ticket from the support section in the app. All channels offer 24/7 support in Bangla.

Live chat responses typically take under 2 minutes. Emails are answered within 24 hours. For urgent matters, use live chat directly.

To file a complaint, email support@1xbest.click with full details. Including your account ID, date, and a description of the issue helps us resolve it faster. We take every complaint seriously.
Quick Links
Register Log In Betting Tips Financial Transactions View Promotions App Download Match Odds Responsible Gaming
Contact Support
Live Chat
Responds within 2 minutes • 24/7
Email Support
support@1xbest.click
App Support
Ticket System • 24 Hours
Useful Information
Support Hours

Live chat and email support are available 24/7, every day of the week.

Remember

1xbest will never ask for your password or OTP. If you receive any such message, report it immediately.

Important Pages
Terms & Conditions Privacy Policy About Us Responsible Gaming
Get Started Today

Still have questions? Talk to us directly

Our Bangla support team is always here for you. Or register now and experience everything 1xbest has to offer.

Free Registration Log In
Live Chat
2-min response
Bangla Support
Fully in Bengali
Active 24/7
Always Here for You
Expert Team
Expert Support
বাংলা